What PwC’s 2017 survey tells us about RPA in financial services today

Robotic process automation (RPA) can help the bottom line, as many proof-of concept tests have demonstrated. Now, many firms have moved from exploration toward a broad rollout of software “bots.” They’ve boosted efficiency and cut costs, but they’ve also seen that integrating digital labor with their software and workforce poses distinct challenges. PwC’s 2017 Financial Services RPA Survey shows that RPA programs are maturing, and companies are looking ahead to where automation will go next.

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