Robotic process automation (RPA) can help the bottom line, as many proof-of concept tests have demonstrated. Now, many firms have moved from exploration toward a broad rollout of software bots. Theyve boosted efficiency and cut costs, but theyve also seen that integrating digital labor with their software and workforce poses distinct challenges. PwCs 2017 Financial Services RPA Survey shows that RPA programs are maturing, and companies are looking ahead to where automation will go next.
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