Serving connected customers: How merchants and payment providers can win in a digital world

The shift to digital commerce is creating profound changes for merchants as they develop ways to meet the rapidly evolving demands and preferences of consumers. Electronic payment providers and merchants need to work collaboratively to deal with the complexity of digital payments. The Strategy& 2015 Consumer Payments Survey, conducted with the Electronic Transactions Association, looks at the implications of digital commerce and how merchants and payment providers can work together to create the best possible customer experience.

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