21st CEO Survey - Key findings from the Insurance industry

Insurance CEOs continue to report that theirs is one of the most disrupted industries. However, their mood is increasingly positive.
Among the many reasons for the positive outlook is that the anticipated disruption from incoming competitors hasn´t materialised to the extent that was feared.
But, having perhaps overestimated the impact of outside threats and short-term disruption in the past, could insurers now be underestimating the urgent need to become digitally-enabled, customer-focused organizations with flexible business and operating models?

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